Terms of Service

Who these Terms are between

GodviewAI (the Service) is provided by ParakeetAI d.o.o., a limited liability company registered in Slovenia at Slovenska cesta 55b, 1000 Ljubljana, Slovenia, VAT identification number SI96761202 (we, us, our). You can reach us at jure@parakeet-ai.com.

These Terms form a binding agreement between us and the organization on whose behalf the Service is used (the Customer, you, your). They apply from the moment you create an account, accept an invitation, connect a provider, or otherwise use the Service, whichever happens first. If you do not agree with them, do not use the Service.

By accepting these Terms you confirm that you are authorised to bind the organization you are acting for, and that the organization is acting in the course of a trade, business, craft or profession. The Service is offered to organizations only. It is not offered to consumers, and rules that exist to protect consumers do not apply to this agreement.

Words used throughout

Organization

A workspace inside the Service. All data belongs to exactly one Organization and is only visible inside it.

Member

A person with an account who has been admitted to your Organization. Members can sign in and see everything in it. Members are free and unlimited.

Tracked Person

A person you have created on the People Links screen and whose provider accounts you have linked, so that their activity is collected and displayed. Each Tracked Person consumes one paid seat.

Provider

A third-party service you connect — GitHub, Slack, Linear, Google Workspace (Gmail, Calendar, Drive), Figma, Notion, Discord, Claude Code — or a custom source you push events to using an API key we issue.

Customer Data

Everything collected from, or sent by, your connected Providers and everything you enter into the Service, including the activity records, timestamps, titles, excerpts, links, presence and status records, metrics, and the mapping of accounts to Tracked Persons.

What the Service does

The Service connects to Providers you authorise, collects records of activity from them, links those records to the Tracked Persons you define, and presents them as timelines, graphs, leaderboards, presence views and reports. New activity is collected on a recurring schedule (currently around every fifteen minutes), and historical activity is collected by backfill jobs you start and configure per Provider.

We may add, change, or remove features, screens, Providers and technical limits at any time. Where a change removes material functionality you are paying for, we will give you reasonable notice by email or in the Service. We are not obliged to keep any particular Provider integration available; Providers change and withdraw their own interfaces, and when they do we may have to follow.

Accounts, Organizations and access

Anyone can create an account. What an account can see is decided entirely by the Organizations it belongs to. You decide who is admitted to your Organization and with what role, and you can remove them at any time.

Every Member of your Organization can see all data in that Organization, including every Tracked Person and everything collected about them. There is no per-Member data restriction inside an Organization, and you should not admit anyone you would not show all of it to.

You are responsible for the security of your accounts, for the acts and omissions of your Members as though they were your own, and for keeping credentials, invitation links and API keys confidential. Tell us promptly at jure@parakeet-ai.com if you believe an account, key or Organization has been compromised.

Accounts are personal to the individual they identify and must not be shared. We may decline, suspend or remove any account or Organization where we reasonably believe these Terms are being broken.

Your data, your people, your responsibility

This section is the most important one in these Terms. The Service records what identifiable people did at work. Whether you are allowed to do that, and on what conditions, depends on your jurisdiction, your relationship with those people and the steps you have taken. Those are facts only you have.

Rights and authorisations

You represent and warrant, for as long as you use the Service, that you hold all rights, authorisations, consents, notices and lawful bases required to: connect each Provider workspace and grant us the access you grant; have us collect, store and display the Customer Data; and have the activity of each Tracked Person recorded and shown to your Members. You must not connect a Provider workspace you are not entitled to connect, or link an account to a Tracked Person without being entitled to.

Monitoring, employment and data protection law

You are solely responsible for complying with all laws that apply to the monitoring of people, including employment and labour law, works-council and co-determination requirements, collective agreements, data protection law, and any rules on the proportionality, transparency and limits of workplace monitoring.

Uses that are not permitted

You must not use the Service:

• for covert or secret monitoring, where the people concerned have not been informed as the law requires;
• as the sole or determinative basis for a decision that significantly affects a person, such as dismissal, discipline, promotion, or pay — the data is incomplete by nature and may be delayed, duplicated or mis-attributed;
• to discriminate unlawfully, harass, intimidate, or to build a profile of anyone based on trade-union membership, health, beliefs, sexual orientation or any other protected characteristic;
• to monitor people outside a professional context, or to monitor anyone whose activity you have no legitimate business reason to see.

Data you must not send us

You must not knowingly cause the Service to receive special categories of personal data within the meaning of Article 9 GDPR, health or medical records, payment card numbers, government identification numbers, credentials, or data subject to sector specific regulation (such as regulated health or financial records). This applies in particular to the custom ingest API, where you choose exactly what is sent.

Provider terms

Your use of each Provider is governed by your own agreement with that Provider. You are responsible for ensuring that connecting it to the Service, and the collection that follows, is permitted under that agreement and under any policy your Provider administrator has set.

Acceptable use

You must not, and must not permit anyone else to:

• copy, modify, translate, reverse engineer, decompile or attempt to derive the source code, structure or underlying ideas of the Service, except to the extent this restriction is prohibited by mandatory law;
• resell, sublicense, rent, lease, timeshare or provide the Service to any third party, or use it as a service bureau;
• use the Service, or information about it, to build or assist anyone in building a competing product, or publish benchmarks or performance results without our prior written consent;
• circumvent or attempt to circumvent seat limits, rate limits, access controls, authentication, Organization boundaries or billing;
• probe, scan or test the vulnerability of the Service, or perform penetration testing or automated scraping, without our prior written permission;
• interfere with the operation or integrity of the Service, or place an unreasonable or disproportionate load on it;
• submit unlawful, infringing, malicious or deliberately falsified content, including events that misrepresent who performed an action;
• use the Service in breach of any applicable law, sanction or export control.

We may suspend access immediately, without notice, where we reasonably believe conduct in this section is occurring or where continued access presents a risk to the Service, to us, or to another customer.

API keys and custom sources

The Service can issue API keys that let you push your own events into it. A key identifies your Organization and nothing else: everything received with a valid key is treated as yours, attributed as the request says, and billed and governed as Customer Data. Keeping a key secret is your responsibility, and rotating or deleting a compromised key is done by you in the Service. We are not liable for anything done with a key that has not been kept secret.

Third-party Providers

Providers are independent third parties. We do not control them, we do not guarantee their availability, accuracy, completeness or continued existence, and we are not responsible for their acts, omissions, terms, pricing or changes.

A Provider may throttle, restrict, change, deprecate or revoke access with little or no notice; an administrator on your side may revoke a connection; a permission scope may be withdrawn. Any of these can cause missing, partial or delayed data, or the removal of an integration. None of it is a breach of these Terms by us, and none of it entitles you to a refund.

Fees, seats and payment

What you pay for

You pay for each Tracked Person — one seat per person on the People Links screen. Members and administrators are free and unlimited. Your Organization may hold at most as many Tracked Persons as it has seats, and the limit is enforced when a person is created.

Trial

New Organizations may receive a 7-day trial. The trial is limited to one per Organization and per group of affiliated organizations, is provided as-is without any warranty, and may be shortened, changed or withdrawn by us at any time. Unless you cancel before it ends, the subscription continues and the first charge is taken automatically.

Billing, renewal and taxes

Subscriptions are billed in advance for the billing period you select, monthly or annually, and renew automatically for successive periods until cancelled. Payments are processed by Stripe; by subscribing you authorise recurring charges to the payment method you provide. Changing your seat count during a period is charged or credited as Stripe calculates it for the remainder of that period.

All prices are exclusive of value added tax and any other taxes, duties or levies, which you pay in addition, except taxes on our income. Where the reverse charge mechanism applies you must give us a valid VAT identification number, and you are responsible for accounting for the tax. If you are required to withhold any amount, you must gross up the payment so that we receive the full amount invoiced.

Cancellation and refunds

You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Price changes

We may change our prices. We will give you at least 30 days notice by email or in the Service, and the new price applies from your next renewal. Continuing to use the Service after that renewal is acceptance of the new price; if you do not accept it, cancel before the renewal date.

Late payment

If a payment fails or is overdue we may retry it, suspend collection of new activity, suspend backfills, and ultimately suspend access, in each case after reasonable attempts to reach you. Overdue amounts bear statutory default interest from the due date until paid, and you must reimburse the reasonable costs of recovery, including any statutory recovery fee.

Your own purchase order, vendor portal or supplier terms do not apply to this agreement. A purchase order number may be recorded for your administrative convenience; nothing else in such a document has any effect unless we have signed it.

Suspension

We may suspend the Service, in whole or in part, where: an amount is overdue; we reasonably believe these Terms are being breached; there is a security, legal or reputational risk to us, to you or to a third party; or a Provider or authority requires it. Where practical we will tell you first and lift the suspension once the cause is resolved.

Suspension for non-payment pauses the collection of new activity. It does not delete anything: data already collected remains readable, and nothing is erased because a subscription lapsed.

Term, termination and what happens to your data

This agreement runs until terminated. You may terminate it at any time by cancelling your subscription and, if you wish, deleting your Organization. We may terminate it: on 30 days notice for convenience, in which case we refund the unused portion of any prepaid fees; immediately if you materially breach these Terms and do not cure the breach within 14 days of notice; or immediately, without notice, for non-payment persisting beyond 30 days, for unlawful use, or for conduct described in the acceptable use section.

On termination your right to access the Service ends. Deleting an Organization is immediate and irreversible: every record belonging to it is permanently deleted, the subscription is cancelled, and access we hold to your Providers is handed back. There is no archive and no undo.

Sections that by their nature should survive termination do survive it, including those on fees already incurred, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and governing law.

Intellectual property

We own the Service and everything in it other than Customer Data — the software, interfaces, designs, documentation, trademarks and all related intellectual property rights. Subject to these Terms and to payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Service for your internal business purposes during your subscription. No other right is granted, expressly or by implication.

You own your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, adapt and display it, and to sublicense these rights to our sub-processors, solely as necessary to provide, secure, support, maintain and improve the Service and to comply with law.

We may generate and use aggregated and de-identified data derived from use of the Service — statistics, volumes, performance and usage patterns that do not identify you, any Member, any Tracked Person or any Provider workspace — for any lawful business purpose, including improving and promoting the Service. That aggregated data is ours. We do not use Customer Data to train artificial intelligence models made available to anyone else.

If you send us feedback, ideas or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation. You are not obliged to send feedback.

Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will use the other confidential information only to perform this agreement, protect it with at least reasonable care, and not disclose it except to its personnel, advisers and sub-processors who need it and are bound by comparable obligations. These obligations last for the term and three years afterwards, and indefinitely for anything that qualifies as a trade secret.

They do not apply to information that is or becomes public without breach, was already known without a duty of confidence, is independently developed, or is lawfully received from a third party. A party compelled by law or authority to disclose may do so, giving the other party notice where legally permitted.

Publicity

We may identify you as a customer by name and logo on our website and in sales materials, using your marks solely for that purpose and in accordance with any brand guidelines you give us. Tell us at jure@parakeet-ai.com if you would rather we did not, and we will stop.

Data processing terms

This section is the data processing agreement required by Article 28 of the GDPR. It prevails over the rest of these Terms in respect of the processing of personal data contained in Customer Data. No data processing agreement on your own form applies unless we have signed it.

Roles

For Customer Data you are the controller and we are the processor. For the data we need to run our business — account records, authentication, billing, support correspondence and security logs — we are the controller, and our Privacy Policy explains that processing.

Scope of the processing

Subject matter and duration: provision of the Service, for as long as this agreement is in force plus any deletion period described above. Nature and purpose: collection from connected Providers, storage, organisation, linking to Tracked Persons, retrieval, display, and deletion. Types of personal data: identifiers and account handles, names, email addresses, avatars, activity records including titles, subjects, short excerpts, links, repositories and timestamps, durations and metrics, presence and status records, and anything else you choose to send. Categories of data subjects: your Members, your Tracked Persons, and other people who appear in activity collected from your Provider workspaces.

Our obligations

• We process Customer Data only on your documented instructions. These Terms, the settings you choose and your use of the Service are those instructions. If we are required by law to process otherwise, we will tell you unless the law forbids it.
• We ensure that personnel authorised to process Customer Data are bound by confidentiality.
• We implement appropriate technical and organisational measures under Article 32, described in our Privacy Policy. Measures evolve; we may change them provided the level of security is not reduced.
• Taking into account the nature of the processing and the information available to us, we assist you with data subject requests, security, breach notification and impact assessments — primarily through the functionality of the Service itself. For assistance beyond that, and beyond trivial effort, you reimburse our reasonable costs at our then-current rates.
• We notify you without undue delay after becoming aware of a personal data breach affecting Customer Data, with the information reasonably available to us. Such a notification is not an admission of fault or liability.
• On termination we delete Customer Data as described in these Terms. Copies held in routine backups are deleted as those backups expire.

Sub-processors

You give general written authorisation for us to engage sub-processors. The current list is published in our Privacy Policy, and we impose data protection obligations on each of them that are no less protective than those in this section. We will update that list before a new sub-processor starts processing Customer Data. You may object on reasonable, documented data protection grounds within 14 days of the update; if we cannot offer a reasonable alternative, your sole remedy is to terminate the affected part of the Service, with a refund of prepaid fees for the unused remainder of the period.

Audits

On request, no more than once in any twelve-month period, we will answer a reasonable security questionnaire and provide the documentation available to us, which the parties agree normally satisfies Article 28(3)(h). An on-site audit takes place only where mandatory law requires it, and then: at your cost, on at least 30 days written notice, during business hours, without disrupting our operations, by an independent auditor who is not a competitor of ours and is bound by confidentiality, and never extending to data or systems of other customers.

International transfers

Customer Data is stored and processed in the United States and the European Union, as described in our Privacy Policy. Where personal data is transferred outside the European Economic Area, the transfer is made under the European Commission standard contractual clauses or another lawful transfer mechanism, which are incorporated into this agreement by reference.

Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care. That warranty is the only one we give.

In particular, and because it is the most common misunderstanding about a product like this: activity may be missing, delayed, duplicated, attributed to the wrong person, or silently unavailable because a Provider changed something. Absence of activity in the Service is not evidence that a person did no work, and presence of activity is not evidence that they did. You must not treat the Service as a complete or authoritative record.

No service level agreement, uptime commitment, support response time or recovery objective applies unless we have agreed one with you in a separate signed document.

Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for intent and gross negligence.

Subject to that paragraph:

Any claim must be brought within twelve months after the claimant first became aware, or should reasonably have become aware, of the facts giving rise to it. After that it is barred to the extent permitted by law.

You acknowledge that the fees for the Service reflect this allocation of risk, and that we would not provide the Service on these prices without it.

Indemnity

You will defend, indemnify and hold harmless ParakeetAI d.o.o., its officers, employees, contractors and affiliates against any claim, demand, proceeding, fine, loss, liability, damage and cost (including reasonable legal fees) arising out of or in connection with:

• your Customer Data, including its collection, content, accuracy and legality;
• your connection of any Provider workspace, and any breach of your agreement with a Provider;
• your monitoring of any individual, including any claim by an employee, contractor, Member, Tracked Person, works council, trade union, or supervisory authority;
• your breach of the sections on your responsibilities, on acceptable use, or of any applicable employment, labour, privacy or data protection law;
• your use of the Service in any way not permitted by these Terms.

We will notify you of the claim, give you control of the defence — provided that no settlement that admits fault, imposes an obligation on us or affects our rights is made without our written consent — and give you reasonable cooperation at your expense. We may participate with our own counsel at our own cost.

Changes to these Terms

We may change these Terms. The current version is always at this address, and the date at the top says when it last changed. For changes that materially reduce your rights or increase your obligations, we will give at least 30 days notice by email or in the Service before they take effect. Other changes take effect when published.

Continuing to use the Service after a change takes effect is acceptance of it. If you do not accept a change, stop using the Service and cancel before it takes effect; cancelling for this reason does not entitle you to a refund of fees already paid, except where we terminate for convenience.

General

Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, labour dispute, failure of the internet, of a hosting provider, of a Provider, or of any utility, and government action. Payment obligations are not excused.

Assignment. You may not assign or transfer this agreement without our written consent. We may assign it, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets, on notice to you.

Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between the parties about the Service, and replace all prior discussions, proposals and representations. Neither party has relied on any statement not set out here, save that nothing limits liability for fraudulent misrepresentation.

Severability and waiver. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force. Failure to enforce a provision is not a waiver of it.

Notices. We give notice by email to the address on your account or by a message in the Service; both are effective when sent or displayed. You give notice to us by email to jure@parakeet-ai.com, effective on our acknowledgement.

Independence. The parties are independent contractors. Nothing here creates a partnership, agency, joint venture or employment relationship, and there are no third-party beneficiaries.

Language. These Terms are drawn up in English. Any translation is for convenience only, and the English version prevails.

Governing law and jurisdiction

This agreement, and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes), is governed by the laws of Slovenia, excluding its conflict of laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

The courts of Ljubljana, Slovenia have exclusive jurisdiction, and both parties submit to them. Either party may nevertheless seek injunctive or other interim relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Contact

ParakeetAI d.o.o.
Slovenska cesta 55b, 1000 Ljubljana, Slovenia
VAT SI96761202
jure@parakeet-ai.com